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Plumbing Company Sees Big Growth by Just Focusing on Customers
June 14, 2021 Blogging Claude Lowe

California couple grows company from home office to large facility and increases revenue with a customer-centric philosophy Interested in Residential Plumbing? Get Residential Plumbing articles, news, and videos right in your inbox! Sign up now. Before John and Devynn Thompson started Thompson Family Plumbing & Rooter in 2013 from their home in Hesperia, California, they sketched out a vision for the company that was based on easing typical pain points for plumbing customers. As a result, the company emphasizes a peace-of-mind approach that informs all aspects of its operations, ranging from crime-free and competent technicians and transparent pricing to thorough customer communications and adoption of new technologies that increase efficiency and productivity. “We do things differently here at Thompson Family Plumbing,” Devynn says. “Our mindset is that, no matter what, the customer is always right. We always want to be sure that at the end of their experience with us, they’re satisfied. “The way I see it from my end as a customer, a lot of contractors struggle because they fail to communicate,” she continues. “We go above and beyond to make sure customers have a full understanding of what we’re doing from the start — always consider things from their perspective and do things right the first time.” The couple’s efforts have paid off. Gross revenue has increased 300% since their first year in business. Furthermore, they now work out of a 4,500-square-foot facility instead of a home office, run several service trucks and employ nine technicians. Residential service and repair work generates about 80% of the company’s revenue, while commercial service and repair work produces the balance. Moreover, the couple reinforced that customer-centric philosophy by using community service as a marketing tool to build brand recognition and client loyalty. The company also made John and his eye-catching handlebar mustache and “geek-chic” glasses the face of the company; a caricature of John is emblazoned on the company’s service trucks and logo. “John is not allowed to shave off his mustache,” she says, noting that the company has posted a popular Snapchat photo filter that enables customers to see what they look like if they “wear” the mustache. “His mustache is kind of a theme for our company. “Social media also has really helped market our company,” she adds. “John is big on Instagram in the plumbing community — he has 20,000 followers.” CRIME-FREE TECHNICIANS A primary component of the company’s

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Water Usage
November 12, 2020 Blogging Claude Lowe

Water Usage If your water usage is high and you’re maybe being charged an amount that does’t seem reasonable, these are some potential tests you can do to identify any problems. Listen for dripping sounds. As simple as this step may seem, it may be overlooked in a busy, noisy home. Even though a dripping faucet may not seem to waste significant amounts of water, over the course of day, each individual drop adds up to thousands and thousands of drops, or gallons and gallons of water. Choose a time when there is little or no activity, such as early in the morning, or late at night, when the house is very quiet. Look for evidence of a leak along the base board of walls near the location of your plumbing fixtures. Pipes that contain water under pressure can become corroded, develop loose fittings, or crack because of freezing, allowing a continuous loss of water until repaired. Mildew or mold, darkened surfaces, or even puddles of water may occur below leaks. If the problem is inside the wall cavity, it may be necessary to remove the paneling, plaster, or wallboard to correct it. Pipes also may sweat when cold water passes through them in warmer interior airspaces in the home, and this water condensing on the surface of pipes may drip, causing moisture problems to appear where no leak exists. However, consistently sweaty pipes could be a sign a leaky toilet or other fixture. Look under vanities and sinks for drips or similar evidence noted in the previous step. Use a flashlight to follow the path of exposed pipes, looking for droplets of water that will accumulate at the lower section before dropping off, and run your fingertips along these pipes to feel for wetness. Listen for noises from your commodes/bathrooms, to determine if they are running at unusual intervals, when no one has recently flushed them. When there is a seal leak in the water closet (toilet), the tank will drain slowly over a period of time, until the water level drops sufficiently for the float valve to open and replenish it. Sticking flush valves and leaking seals in toilets can waste a lot of water, since, like dripping faucets, the flow, although perhaps very small, is continuous. Check the supply valves on lavatories and commodes if they are leaking. The packing, which seals the valve stem of a

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